Apex Hospital
Jaipur
Overview
Apex Hospital, Malviya Nagar, Jaipur, the flagship unit of the group was established in the year 1994 by Dr S.B. Jhawar, a renowned name in the field of medicine over the entire belt of Rajasthan and was now carried forward by the second generation.
But like any other institution, Apex hospital also had juxtaposition infrastructure developed overtime during its growing period and after more than two decades of service, it looked like a place only of concretes. Now that the hospital has reached a certain maturity in the industry, there was a critical need to relook at the entire infrastructure. This was a window of opportunity for not just coping up with existing demand of requirements, services to the users, but also to embed new technologies, values and statement that the group desires to project for future and reposition themselves towards patient care.
Concept
To start this mammoth task of realignment we needed a blueprint for the future. A new vision that is built on reality and creativity, working on the strengths of the group.
Creators Architects conducted Strategic Mastermind Sessions with of Apex Hospitals to bring out the pain points, draw new customer journey and the experience that we want to create, understand the strengths and weaknesses of the institution and develop a high level area programme. The challenges were how to blend and weave together the current problems and the vision for the future with an eye to gauge the hurdles that will come in the way to stop in converting of these visions into reality. Through these sessions, the entire team came on one page wherein it was aimed to understand how to use the technology and bridge them, curtail the clinical errors, bringing down the operational cost and other fundamental basics.
The key factors incorporated in the design are multiple backups to critical zones, faster transfer of goods resulting in the entire infrastructure behaving like one, making the corridors race track systems with multiple lift access so that there is redundancy within the infrastructure. Disaster prevention system was installed by creating fire separation between the zones and each zone by itself is able to fight the fire. Mitigation was up making threaded inside the building for signaling and fighting. Brain zones for IT / electrical were created for each floor in the core area and held other clinical activities like tele ICU, chute points, floor leadership cabin, etc. Sample collection was made easily accessible as it was paired with pneumatic shoot system which carried the goods to and from any point of the building.
The very strategic intervention was included which enabled these upgrades. The zoning itself was done understanding the footfall by year marking the critical and non critical zones in a manner so that there is always a smooth flow in the building. The oncology section which was a new addition to the services was consolidated in one floor along with the building of bunker in the basement for the radiation machine.
Project is a fine example of the adaptation of the holistic approach towards patient care and providing an ambience of user centric environment from Patient/ Doctor / Service standpoints.
The approach to the rooms/ ICU was very much hotel centric to provide residential peace and give away the typical hospital feeling. The sound and natural light played a vital role in designing the rooms and ICU. The hospital offers path finding colours, light stimulus and soundscape environment to give the patients an atmosphere of healing. The administration facility was positioned in a way that the gap between the administration and patient expectation is bridged. The corridors were designed with good acoustics, good soundscape, no echo. Floors were made quite open by taking out many walls. The counseling rooms were placed at a distance to have a transparent policy coherent.
Hand wash, sanitation, air curtains and other types of infection control systems were put but fresh air free of particles was made available from the central greens as it was away from road dust. Thus by strategically placing the fresh air source, the indoor air quality was managed. All these small interventions put together greatly improved the visuals and feeling inside the hospital maintaining the freshness and eliminating the monotony of a typical hospital. The facade was designed with an arrangement of windows, solids, greens which depicted simplicity with a human touch and which was carried forward to the deeper sections of the hospital inside.
While the key speciality being multi trauma and critical care, the building offers a very light and collaborative environment for staff to work. For attendants and patients, care was delivered with softness and awareness.
Key features
Framed a holistic design strategy not just to amalgamate the new workflow with the old, but to do so in a manner that is least disturbing to the old infrastructure.
Maximum leverage of technology to bridge components that were otherwise not feasible with the conventional methods.
The design had an eye for Infrastructure service robustness and fail safe systems.
Path finding, the light stimulus for patients of all walks and strata to create a conducive environment for the care and treatments.
Makes Impossible outcomes possible.